Privacy Policy

1. Information We Collect

We collect the following types of personal information:

• Full name, email address, and phone number provided during booking or account registration
• Appointment details, service history, hair formulas, and extension records
• Payment and billing information processed securely through our payment provider (we do not store full card numbers)
• Messages and communications you send us via email, SMS, or contact forms
• Technical data such as IP address, browser type, and usage data collected automatically when you use our site
• Records of your SMS consent, including the date, time, and method of opt-in

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your appointments
• Send appointment confirmations, reminders, and follow-up messages
• Process payments and issue receipts
• Maintain accurate client records including formulas and service history
• Respond to inquiries and provide customer support
• Improve our website and services
• Comply with legal obligations
• Send marketing communications to users who have opted in (you may opt out at any time)

3. SMS Communications

By providing your phone number through the Modista booking form and checking the consent checkbox, you agree to receive appointment confirmations, appointment reminders, and customer care SMS messages from Modista. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for assistance.

Your consent to receive SMS is voluntary and not required to purchase our services. You may opt out at any time by replying STOP. We will send one confirmation message and then cease all SMS communications until you re-enroll.

We do not sell, rent, or share your phone number with third parties for their own marketing purposes. Your number is used solely to communicate with you about your appointments and account.

4. Data Sharing

We do not sell your personal information. We may share data only in these limited circumstances:

• Service Providers: Trusted vendors who help operate our platform (e.g., payment processors, SMS providers), bound by confidentiality obligations
• Legal Requirements: When required by law, court order, or to protect the rights and safety of Modista or our clients
• Business Transfers: In connection with a merger or acquisition, provided the receiving party honors this Privacy Policy

5. Data Security

We implement commercially reasonable security measures including encrypted data transmission (SSL/TLS), restricted access controls, and regular security reviews to protect your information from unauthorized access or disclosure.

No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we update inaccurate or incomplete information
• Deletion: Request that we delete your personal data, subject to legal exceptions
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time via the link in any email
• SMS Opt-Out: Reply STOP to any text message to stop SMS communications
• Data Portability: Request a machine-readable copy of your data where technically feasible

To exercise any of these rights, contact us at hello@modistastylist.com. We will respond within 30 days.

7. Contact Us

If you have questions about this Privacy Policy, please reach out: